A customer call on your laptop, answer cues on your phone

The customer meeting happens on your laptop. In EvidCue's proposed experience, relevant company answer cues would appear on a separate phone while the meeting continues. You check the cue and decide what to say. Both devices belong to the same conversation; the phone is not a second meeting.

The interactive private-beta preview is available, not a connected answering service. The phone view illustrates an intended experience, not a released native app or verified live meeting integration. Use assistance only where permitted and disclose it where required.

One question, two places to look

Imagine a sales rep demonstrating a fictional company's product. A customer asks, "Does your standard plan include onboarding?" The call stays on the laptop. A matching cue on the separate phone would give the rep a short answer to inspect without putting that cue into the presentation itself.

Fictional example. The onboarding policy belongs to an invented company; it is not EvidCue pricing or an EvidCue service promise. This layout is an illustration, not product footage.

The rep should still check that the question matches the card's scope. "Onboarding is included" does not answer whether a particular migration, training program or deadline is covered. If that detail is missing, a useful response is, "I can confirm the standard onboarding sessions; I'll check the migration scope separately." The person speaking owns that judgment.

The answer label changes the next step

A short cue should not hide where its wording came from. EvidCue's proposed design separates the following answer types:

• Approved card: prewritten wording for a defined question. Check that the question fits; do not stretch a standard answer into an exception.
• Source passage: relevant company material to inspect. Read its conditions and context. A retrieved passage is evidence, not automatically approved wording.
• AI draft: a generated suggestion for a more complex question. Review its claims against the sources before using it; do not repeat an unsupported promise.

For the fictional onboarding call, a follow-up such as "Can we split the sessions between two teams?" could need a source passage. "Will two sessions cover our rollout?" could need more details before any answer is justified. A draft is not permission to guess. See the guide to answer authority and the draft-review checklist.

What a team would need to establish

Before relying on this workflow, a team should agree which conversations permit assistance, who owns the answer material and what the rep should do when no supported answer exists. The current preview does not establish secure company-data ingestion, automatic listening, question detection or support for a particular phone. Those capabilities would need implementation and testing.

The phone also creates a practical question: can the rep glance at a cue without losing track of the customer? Try that in a permitted practice conversation before assuming the setup helps. Keeping a cue off the laptop does not guarantee privacy; a camera or mirroring setup can expose the phone. The capture checklist covers that boundary.

Less tab hunting and fewer avoidable follow-ups are hypotheses for this design, not measured EvidCue results. We have not established whether real sales reps understand or prefer this setup.

See the intended sequence

On the EvidCue workflow preview, switch between the answer examples. The laptop question and phone cue change together to illustrate the same call. They do not listen to a meeting or answer your own questions.

For a guided look at the illustration, request a 15-minute live walkthrough. This sends an email request; it does not book a calendar slot or grant access to a working answering service.